Before shipment
Confirm inspection scope, packing list, accessories, spare parts and available technical files.
Warranty & services
Warranty period, spare parts, technical documentation and support arrangements vary by product series and order. Confirm the written terms for the selected configuration.
What to review
Confirm inspection scope, packing list, accessories, spare parts and available technical files.
Share site, structure, power, signal and access conditions so questions can be reviewed before installation.
Keep product and order information available when requesting troubleshooting, replacement guidance or parts support.
Send the application, approximate screen size and destination for an initial product direction.
Start with a rough project brief
Share the application, approximate width and height, viewing distance, installation environment and destination. Detailed drawings are helpful but not required for the first reply.